We try present our colors and/or finishes as closely possible to the final product, but with variations in screen monitors and digital the representation is not always 100% accurate.
Because of that we can’t guarantee an exact match in colors and finishes shown on our website and brochures to the final product. Even with samples colors may vary in different batches.
FAQ about Order & Product
I saw a piece of furniture in a magazine that I liked, how can I find more information on it?
Where can I buy Emotional Brands products?
How do I place an order?
To order our exclusive pieces please send us an email to email@example.com with your request or fill up our contact form.
You can also contact us via phone ( +351935777611) or Whatsapp ( +351935777611)
Can the pieces be customized?
We customize all of our products in sizes, materials/finishes and colors. In some products there can be some strutural limitations to customizations. To know all the options please contact us by
FAQ about Prices & Discounts
What are my payment options?
Do you offer discounts for professionals?
All the prices are ex-VAT?
FAQ about Production & Order
Where are your headquarters based? And the production?
They are both located in Oporto, an historical city in the North of Portugal. Emotional Brands pieces are handmade in Oporto, Portugal.
Do you keep stock?
How do I know if my order has been received?
What is the difference between “order date” and “ship date”?
What is the lead-time of production?
What’s the lead-time for customized pieces?
The lead time for custom orders can vary depending on the order itself but the average is 12 weeks. For orders of numerous quantities Emotional Brands reserves the right to agree with costumer the production lead time.To know all the options please contact us by email, phone or WhatsApp to know more. The delivery time is not included.
What is the status of my order? How do I track my order?
How can I be an agent or have your brand in my showroom?
FAQ about Shipment
Do you ship overseas?
Can I change or amend my order once it has been placed?
When does the production start?
How do I know that my order has been shipped?
A few days before shipping your order we will request you the balance payment and send pictures of the pieces. As soon as the pieces are shipped, we will inform you with all the details of the transportation company as well as the tracking info. If you arrange your own shipment we cant help you with that information. You can contact us by email, phone or WhatsApp for information.
When will my order ship? When will it arrive?
Your order will be shipped once the production is complete and you have made the full payment. When the production is over we will send you the product photos before shipping. The delivery time depends on the shipping options you choose and on your location. You can contact us by email, phone or WhatsApp for information.
Can I change my shipping address after my order has been dispatched?
Once the order has been dispatched we no longer can change the addressof delivery. All we can do is give you the contact details of the transportation company so, in case you would like to change your shipping address, you can contact them. This may bring extra costs that are not supported by us because where not included in the aproved proforma. You can contact us by email, phone or WhatsApp for information.
Will I receive all the items in my order at the same time?
Is my package insured?
What happens if I am not in when the parcel arrives?
FAQ about Waranties & post sales
What is your return/exchange policy?
If you have a piece that you need to return/exchange first you need to emails or phone us to inform us about the issues. You will need to give us photos and/or videos or the damaged piece(s). After that we will arrange so that the matter is resolved according to each case. We dont accept returns without previous contact and if this happens they will be refused at the customer’s expense. You can contact us by email, phone or WhatsApp for information.
How do you proceed if the pieces arrive damaged to the final destination?
All our pieces leave our factory in perfect condition and perfectly packed, and before that we send you pictures of them. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention.
Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Emotional Brands during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to firstname.lastname@example.org or to your account manager. You can contact us by email, phone or WhatsApp for information.