We try present our colors and/or finishes as closely possible to the final product, but with variations in screen monitors and digital the representation is not always 100% accurate.
Because of that we can’t guarantee an exact match in colors and finishes shown on our website and brochures to the final product. Even with samples colors may vary in different batches.
We customize all of our products in sizes, materials/finishes and colors. In some products there can be some strutural limitations to customizations. To know all the options please contact us by email.
They are both located in Oporto, an historical city in the North of Portugal. Emotional Brands pieces are handmade in Oporto, Portugal.
The lead time for custom orders can vary depending on the order itself but the average is 12 weeks. For orders of numerous quantities Emotional Brands reserves the right to agree with costumer the production lead time.To know all the options please contact us by email, phone or WhatsApp to know more. The delivery time is not included.
A few days before shipping your order we will request you the balance payment and send pictures of the pieces. As soon as the pieces are shipped, we will inform you with all the details of the transportation company as well as the tracking info. If you arrange your own shipment we cant help you with that information. You can contact us by email, phone or WhatsApp for information.
Your order will be shipped once the production is complete and you have made the full payment. When the production is over we will send you the product photos before shipping. The delivery time depends on the shipping options you choose and on your location. You can contact us by email, phone or WhatsApp for information.
Once the order has been dispatched we no longer can change the addressof delivery. All we can do is give you the contact details of the transportation company so, in case you would like to change your shipping address, you can contact them. This may bring extra costs that are not supported by us because where not included in the aproved proforma. You can contact us by email, phone or WhatsApp for information.
If you have a piece that you need to return/exchange first you need to emails or phone us to inform us about the issues. You will need to give us photos and/or videos or the damaged piece(s). After that we will arrange so that the matter is resolved according to each case. We dont accept returns without previous contact and if this happens they will be refused at the customer’s expense. You can contact us by email, phone or WhatsApp for information.
All our pieces leave our factory in perfect condition and perfectly packed, and before that we send you pictures of them. We are not responsible for loss or damage in transit. If a visible or concealed damage occurs in transit, please notify immediately the delivering carrier with a file notification of claim intention.
Please note: Failure to report concealed damage within fifteen days of receipt will result in the denial of your claim. Any damage should also be communicated to Emotional Brands during the first 48 hours after receiving the order; photographic evidence of the damages should be sent by email to firstname.lastname@example.org or to your account manager. You can contact us by email, phone or WhatsApp for information.
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